of JML Fitness Line, s.r.o.,
with its registered office at Dolní konec 180, 763 14 Zlín-Velíková, Czech Republic,
Company ID No.: 27692582,
registered in the Commercial Register maintained by the Regional Court in Brno, File No. C 52478, for the sale of goods through the online store located at
1. INTRODUCTORY PROVISIONS
1.1. These Terms and Conditions (hereinafter the “Terms and Conditions”) of JML Fitness Line, s.r.o., with its registered office at Dolní konec 180, 763 14 Zlín-Velíková, Company ID No.: 27692582, registered in the Commercial Register maintained by the Regional Court in Brno, File No. C 52478 (hereinafter the “Seller”), govern, in accordance with Section 1751(1) of Czech Act No. 89/2012 Coll., the Civil Code, as amended (hereinafter the “Civil Code”), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter the “Purchase Contract”) concluded between the Seller and another natural person (hereinafter the “Buyer”) through the Seller’s online store. The online store is operated by the Seller on the website located at www.jml-zlin.cz (hereinafter the “Website”) through the Website interface (hereinafter the “Online Store Interface”).
1.2. These Terms and Conditions do not apply where the person intending to purchase goods from the Seller is a legal entity or a person acting when ordering goods in the course of their business activities or independent professional practice.
1.3. Provisions differing from these Terms and Conditions may be agreed in the Purchase Contract. Any differing provisions in the Purchase Contract take precedence over these Terms and Conditions.
1.4. These Terms and Conditions form an integral part of the Purchase Contract. The Purchase Contract and the Terms and Conditions are drawn up in Czech. The Purchase Contract may be concluded in Czech.
1.5. The Seller may amend or supplement these Terms and Conditions. This does not affect rights and obligations arising while a previous version of the Terms and Conditions was in effect.
2. USER ACCOUNT
2.1. Following registration on the Website, the Buyer may access their user interface. The Buyer may use their user interface to order goods (hereinafter the “User Account”). If permitted by the Online Store Interface, the Buyer may also order goods directly through the Online Store Interface without registering.
2.2. When registering on the Website and ordering goods, the Buyer must provide correct and truthful information. The Buyer must update the information in the User Account whenever it changes. The Seller considers the information provided by the Buyer in the User Account and when ordering goods to be correct.
2.3. Access to the User Account is protected by a username and password. The Buyer must keep confidential the information required to access their User Account.
2.4. The Buyer may not allow third parties to use the User Account.
2.5. The Seller may cancel the User Account, particularly if the Buyer has not used it for more than 6 months or if the Buyer breaches their obligations under the Purchase Contract, including these Terms and Conditions.
2.6. The Buyer acknowledges that the User Account may not be continuously available, particularly due to necessary maintenance of the Seller’s or third parties’ hardware and software.
3. CONCLUSION OF THE PURCHASE CONTRACT
3.1. All presentations of goods in the Online Store Interface are for information purposes only, and the Seller is not obliged to conclude a Purchase Contract for such goods. Section 1732(2) of the Civil Code does not apply.
3.2. The Online Store Interface contains information about the goods, including the prices of individual goods and the costs of returning goods which, by their nature, cannot normally be returned by post. The prices include value added tax and all related charges. Prices remain valid for as long as they are displayed in the Online Store Interface. Prices are not personalised to the Buyer through automated decision-making. This does not restrict the Seller’s ability to conclude a Purchase Contract on individually agreed terms.
3.3. The Online Store Interface also contains information about packaging and delivery costs and the method and time of delivery, which will be no later than 30 days after conclusion of the Purchase Contract. The information about packaging and delivery costs displayed in the Online Store Interface applies only to deliveries within the Czech Republic. Where the Seller offers free delivery, the Buyer becomes entitled to it only if the minimum total purchase price specified in the Online Store Interface is reached. If the Buyer partially withdraws from the Purchase Contract and the total price of the goods retained by the Buyer falls below the minimum amount required for free delivery, the Buyer’s entitlement to free delivery expires and the Buyer must pay the delivery costs.
3.4. To order goods, the Buyer completes the order form in the Online Store Interface. The order form contains, in particular, information about:
3.4.1. the goods ordered, which the Buyer “places” in the electronic shopping cart;
3.4.2. the method of payment and the requested method of delivery; and
3.4.3. the costs associated with delivery (hereinafter collectively the “Order”).
3.5. Before submitting the Order, the Buyer may check and amend the entered information, including correcting errors made when entering data. The Buyer submits the Order by clicking the “Confirm order with obligation to pay” button. The Seller considers the information in the Order to be correct. Immediately after receiving the Order, the Seller confirms its receipt by email to the address stated in the User Account or Order (hereinafter the “Buyer’s Email Address”).
3.6. Depending on the nature of the Order, including the quantity of goods, purchase price and anticipated delivery costs, the Seller may ask the Buyer to provide additional confirmation of the Order, for example in writing or by telephone.
3.7. The contractual relationship between the Seller and the Buyer arises upon delivery of the Seller’s acceptance of the Order by email to the Buyer’s Email Address.
3.8. The Buyer agrees to the use of remote means of communication when concluding the Purchase Contract. The Buyer bears their own costs incurred through their use, including internet and telephone costs; these do not differ from the standard rate.
4. PRICE AND PAYMENT TERMS
4.1. The Buyer may pay the price of the goods and any delivery costs using the following methods:
4.1.1. cash on delivery, in cash or by payment card, when the carrier hands the goods over to the Buyer;
4.1.2. bank transfer to the Seller’s account No. 2801478425/2010.
4.2. Together with the purchase price, the Buyer must pay the agreed packaging and delivery costs. Unless expressly stated otherwise, references to the purchase price include delivery costs.
4.3. The Seller does not require a deposit or similar payment from the Buyer. This does not affect Article 4.6 concerning the obligation to pay the purchase price in advance.
4.4. For payment in cash, cash on delivery or payment at a collection point, the purchase price is due upon receipt of the goods. For bank transfers, the purchase price is due within 5 days after conclusion of the Purchase Contract.
4.5. For bank transfers, the Buyer must state the variable payment symbol. The Buyer’s payment obligation is fulfilled when the relevant amount is credited to the Seller’s account.
4.6. The Seller may require payment of the full purchase price before dispatching the goods, particularly where the Buyer has not additionally confirmed the Order under Article 3.6. Section 2119(1) of the Civil Code does not apply.
4.7. Discounts granted by the Seller cannot be combined unless stated otherwise.
4.8. Where customary in business dealings or required by generally binding legislation, the Seller will issue the Buyer with a tax document—an invoice—for payments made under the Purchase Contract. The Seller is registered for value added tax. The invoice will be sent electronically to the Buyer’s Email Address or enclosed in printed form with the ordered goods.
5. WITHDRAWAL FROM THE PURCHASE CONTRACT
5.1. The Buyer acknowledges that, pursuant to Section 1837 of the Civil Code, the Buyer may not, among other cases, withdraw from a Purchase Contract for the supply of:
5.1.1. goods manufactured according to the Buyer’s requirements or adapted to their personal needs;
5.1.2. perishable goods or goods with a short shelf life, as well as goods which, after delivery, have by their nature been irreversibly mixed with other goods;
5.1.3. goods in sealed packaging which are unsuitable for return for health protection or hygiene reasons after the Buyer has broken the seal; and
5.1.4. audio or video recordings or computer software in sealed packaging where the Buyer has broken the seal.
5.2. Unless Article 5.1 or another exception applies, the Buyer may, pursuant to Section 1829(1) and (2) of the Civil Code, withdraw from the Purchase Contract within fourteen (14) days after the Buyer or a third party designated by the Buyer other than the carrier takes possession of the goods, or:
5.2.1. the final item, where several separately delivered items were ordered in one Order;
5.2.2. the final item or part of a delivery consisting of several items or parts; or
5.2.3. the first delivery, where regular delivery over an agreed period has been arranged.
5.3. The notice of withdrawal must be sent to the Seller within the period specified in Article 5.2. The Buyer may withdraw using:
5.3.1. the online withdrawal form available on the Seller’s Website by clicking the “Withdraw from the contract” button in the bottom-right corner. The Buyer enters the Order number and email address, selects the items covered by the withdrawal and confirms it. The Seller will confirm receipt by email without undue delay;
5.3.2. the model withdrawal form supplied by the Seller and attached to these Terms and Conditions, sent to the address of the Seller’s establishment from which the Buyer received the goods; the form stating the address is enclosed with the ordered goods;
5.3.3. an email sent to
5.4. Upon withdrawal, the Purchase Contract is cancelled from the outset. The Buyer must return or hand over the goods without undue delay and no later than fourteen (14) days after withdrawal, unless the Seller has offered to collect them. The deadline is met if the Buyer dispatches the goods before it expires. The Buyer bears the costs of returning the goods, including where the goods cannot normally be returned by post due to their nature.
5.5. Following withdrawal under Article 5.2, the Seller will refund all funds received from the Buyer within fourteen (14) days using the same payment method. The Seller may provide the refund when the goods are returned or by another method if the Buyer agrees and incurs no additional costs. The Seller is not required to make the refund before receiving the goods or evidence that the Buyer has sent them back, whichever occurs first.
5.6. The Seller may unilaterally set off a claim for damage to the goods against the Buyer’s claim for a refund.
5.7. Where the Buyer has a right of withdrawal under Section 1829(1) of the Civil Code, the Seller may also withdraw at any time before the Buyer takes possession of the goods. The Seller will then refund the purchase price without undue delay by transfer to an account designated by the Buyer.
5.8. If a gift is provided with the goods, the gift agreement is concluded subject to the condition that it ceases to have effect if the Buyer withdraws from the Purchase Contract. The Buyer must then return the gift together with the goods.
6. TRANSPORT AND DELIVERY
6.1. If a delivery method is agreed at the Buyer’s special request, the Buyer bears the risk and any additional costs associated with that method.
6.2. If the Seller is required to deliver the goods to a location specified in the Order, the Buyer must accept them upon delivery.
6.3. If the goods must be delivered repeatedly or by a different method for reasons attributable to the Buyer, the Buyer must pay the associated additional costs.
6.4. When accepting the goods from the carrier, the Buyer must inspect the packaging and immediately notify the carrier of any defects. If damaged packaging indicates unauthorised access to the consignment, the Buyer is not required to accept it. This does not affect the Buyer’s rights arising from defective goods or generally binding legislation.
6.5. Further rights and obligations concerning transport may be governed by special delivery terms issued by the Seller.
7. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE
7.1. The parties’ rights and obligations relating to defective performance are governed by generally binding legislation, particularly Sections 1914–1925, 2099–2117 and 2161–2174b of the Civil Code and Czech Act No. 634/1992 Coll. on Consumer Protection, as amended.
7.2. Where the purchased item is tangible movable property interconnected with digital content or a digital-content service in such a way that it could not perform its functions without it (hereinafter an “Item with Digital Features”), the provisions concerning the Seller’s liability for defects also apply to the provision of that digital content or service, even if provided by a third party. This does not apply where it is clear from both the Purchase Contract and the nature of the item that they are provided separately.
7.3. The Seller is liable to the Buyer for the item being free from defects upon receipt. In particular, the Seller is liable for ensuring that the item:
7.3.1. corresponds to the agreed description, type and quantity and possesses the agreed quality, functionality, compatibility, interoperability and other agreed properties;
7.3.2. is suitable for the purpose requested by the Buyer and accepted by the Seller; and
7.3.3. is supplied with the agreed accessories and instructions, including assembly or installation instructions.
7.4. In addition to the agreed properties, the Seller is liable for ensuring that:
7.4.1. the item is fit for the purposes for which items of that type are normally used, taking account of third-party rights, legislation, technical standards or, where there are no technical standards, applicable industry codes of conduct;
7.4.2. the item’s quantity, quality and other properties, including durability, functionality, compatibility and safety, correspond to the usual properties of items of the same type which the Buyer may reasonably expect, taking account of public statements made by the Seller or another person in the same contractual chain, particularly in advertising or labelling, unless the Seller proves that it was unaware of the statement, that it had been corrected in a comparable manner before conclusion of the Purchase Contract, or that it could not have influenced the purchase decision;
7.4.3. the item is supplied with accessories, including packaging, assembly instructions and other instructions which the Buyer may reasonably expect; and
7.4.4. the item corresponds in quality or design to a sample or model provided by the Seller before conclusion of the Purchase Contract.
7.5. Article 7.4 does not apply where the Seller specifically informed the Buyer before conclusion of the Purchase Contract that a particular property differed and the Buyer expressly agreed to the difference.
7.6. The Seller is also liable for defects caused by incorrect assembly or installation carried out by the Seller or under its responsibility. This also applies where assembly or installation was carried out by the Buyer and the defect resulted from inadequate instructions provided by the Seller or, in the case of an Item with Digital Features, by the provider of the digital content or service.
7.7. If a defect becomes apparent within one year after receipt, the item is presumed to have been defective upon receipt unless the nature of the item or defect precludes this. This period does not run while the Buyer is unable to use the item due to a defect which was legitimately reported.
7.8. For an Item with Digital Features, the Seller will ensure that the agreed updates to the digital content or service are provided. In addition, the Seller will ensure that updates necessary for the item to retain the properties described in Articles 7.3 and 7.4 are provided and that the Buyer is informed of their availability:
7.8.1. for two years, where the digital content or service is to be provided continuously for a specified period, or for the entire agreed period where it exceeds two years;
7.8.2. for the period the Buyer may reasonably expect, where the digital content or service is to be provided on a one-off basis;
this will be assessed according to the type and purpose of the item, the nature of the digital content or service, the circumstances existing when the Purchase Contract was concluded and the nature of the obligation.
7.9. Article 7.8 does not apply where the Seller specifically informed the Buyer before conclusion of the Purchase Contract that updates would not be provided and the Buyer expressly agreed.
7.10. If the Buyer fails to install an update within a reasonable time, the Buyer has no rights arising from a defect caused solely by that failure. This does not apply where the Buyer was not informed of the update or the consequences of failing to install it, or where the Buyer failed to install it or installed it incorrectly due to inadequate instructions. Where the digital content or service is to be supplied continuously and a defect appears during the period specified in Articles 7.8.1 and 7.8.2, the content or service is presumed to have been supplied defectively.
7.11. The Buyer may report a defect which appears within two years after receipt. For an Item with Digital Features where the digital content or service is to be supplied continuously, the Buyer may report a defect which occurs or appears within two years after receipt. Where performance is to continue for more than two years, the Buyer has rights in respect of defects occurring or appearing during that period. Where a defect is legitimately reported, the period for reporting it does not run while the Buyer cannot use the item.
7.12. If the item is defective, the Buyer may request that the defect be remedied. The Buyer may choose between delivery of a new defect-free item and repair unless the chosen remedy is impossible or disproportionately costly compared with the alternative. This will be assessed particularly in view of the significance of the defect, the value the item would have without it and whether the alternative would remedy the defect without significant inconvenience. The Seller may refuse to remedy the defect if doing so is impossible or disproportionately costly.
7.13. The Seller will remedy the defect within a reasonable time after it is reported and without causing significant inconvenience to the Buyer, taking account of the nature of the item and the purpose for which it was purchased. The Seller will take possession of the item at its own expense. If remedying the defect requires dismantling an item installed in accordance with its nature and purpose before the defect became apparent, the Seller will dismantle the defective item and install the repaired or new item or reimburse the associated costs.
7.14. The Buyer may request a reasonable price reduction or withdraw from the Purchase Contract if:
7.14.1. the Seller has refused to remedy the defect or has failed to do so in accordance with Article 7.13;
7.14.2. the defect recurs;
7.14.3. the defect constitutes a material breach of the Purchase Contract; or
7.14.4. it is apparent from the Seller’s statement or the circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience.
7.15. If the defect is insignificant, the Buyer may not withdraw under Article 7.14; however, a defect is presumed not to be insignificant. Following withdrawal, the Seller will refund the purchase price without undue delay after receiving the item or evidence that the Buyer has dispatched it.
7.16. A defect may be reported to the Seller from whom the item was purchased. If another person located at the Seller’s premises or closer to the Buyer has been designated to perform repairs, the defect must be reported to that person.
7.17. Unless another person has been designated to perform repairs, the Seller must accept complaints at any establishment where this is possible in view of the range of goods or services offered, or at its registered office. When a complaint is made, the Seller must issue written confirmation stating the date, content of the complaint, remedy requested and the Buyer’s contact details. This obligation also applies to other persons designated to perform repairs.
7.18. The complaint, including remedying the defect, must be resolved and the Buyer informed within thirty (30) days after it is made unless a longer period is agreed. For digital content, including content supplied on a tangible medium, or a digital-content service, the complaint must be resolved within a reasonable time having regard to its nature and the purpose for which the Buyer requested it.
7.19. If the period in Article 7.18 expires without resolution, the Buyer may withdraw from the Purchase Contract or request a reasonable price reduction.
7.20. The Seller must issue confirmation of the date and manner in which the complaint was resolved, including confirmation of any repair and its duration, or written reasons for rejecting the complaint. This also applies to other designated repairers.
7.21. The Buyer may exercise rights arising from defective goods particularly in person at the Seller’s establishment, by telephone at +420 577 914 505 or by email at
7.22. A person entitled to rights arising from defective performance is also entitled to reimbursement of costs reasonably incurred in exercising those rights. However, if the Buyer fails to claim reimbursement within one month after expiry of the period for reporting the defect, a court will not award it if the Seller objects that the claim was not made in time.
7.23. Further rights and obligations concerning the Seller’s liability for defects may be governed by the Seller’s Complaints Procedure.
7.24. The Seller or another person may provide a quality guarantee in addition to the Buyer’s statutory rights.
8. FURTHER RIGHTS AND OBLIGATIONS OF THE PARTIES
8.1. The Buyer acquires ownership of the goods upon payment of the full purchase price.
8.2. The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 1820(1)(n) of the Civil Code.
8.3. The Seller handles consumer complaints by email. Complaints may be sent to the Seller’s email address. Information about their resolution will be sent to the Buyer’s Email Address. The Seller has not established any other complaint-handling rules.
8.4. The Czech Trade Inspection Authority, Štěpánská 567/15, 120 00 Prague 2, Company ID No.: 000 20 869, https://adr.coi.cz/cs, is responsible for the out-of-court settlement of consumer disputes arising from the Purchase Contract. The online dispute resolution platform at https://ec.europa.eu/consumers/odr may be used to resolve disputes between the Seller and Buyer.
8.5. The European Consumer Centre Czech Republic, Štěpánská 567/15, 120 00 Prague 2, https://www.evropskyspotrebitel.cz, is the contact point under Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC.
8.6. The Buyer may submit a complaint to a supervisory or state regulatory authority. The Seller is authorised to sell goods under a trade licence. The competent trade licensing authority supervises compliance within its jurisdiction. The Office for Personal Data Protection supervises data protection. The Czech Trade Inspection Authority supervises, within its defined scope, compliance with the Civil Code and Czech Act No. 634/1992 Coll. on Consumer Protection, as amended.
8.7. The Buyer assumes the risk of a change in circumstances within the meaning of Section 1765(2) of the Civil Code.
9. PERSONAL DATA PROTECTION
9.1. The Seller fulfils its obligation to inform the Buyer under Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data (GDPR), in connection with the processing of the Buyer’s personal data for the performance and negotiation of the Purchase Contract and compliance with the Seller’s public-law obligations, through a separate document—the Privacy Policy.
10. COMMERCIAL COMMUNICATIONS AND COOKIES
10.1. The Buyer acknowledges that, pursuant to Section 7(3) of Czech Act No. 480/2004 Coll. on Certain Information Society Services, the Seller may send commercial communications concerning its own similar products or services to the Buyer’s email address or telephone number. The Buyer may opt out at any time using the link in each commercial communication or by emailing
10.2. Detailed information about the use and categories of cookies, their purposes and consent management is available on the Use of Cookies page.
11. DELIVERY OF NOTICES
11.1. Notices may be delivered to the Buyer’s Email Address.
12. FINAL PROVISIONS
12.1. If the relationship established by the Purchase Contract contains an international element, the parties agree that it will be governed by Czech law. This choice of law does not deprive a Buyer who is a consumer of the protection afforded by mandatory provisions of the law which would otherwise apply in the absence of a choice pursuant to Article 6(1) of Regulation (EC) No. 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I).
12.2. If any provision of these Terms and Conditions is or becomes invalid or ineffective, it will be replaced by a provision whose meaning most closely approximates that of the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the remaining provisions.
12.3. The Purchase Contract, including these Terms and Conditions, is archived electronically by the Seller and is not accessible.
12.4. The model withdrawal form is attached to these Terms and Conditions.
12.5. Seller’s contact details:
JML Fitness Line, s.r.o., Dolní konec 180, 763 14 Zlín-Velíková, email
Zlín-Velíková, 27 July 2026